right of withdrawal
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last goods.
To exercise your right of withdrawal, you must contact us Horses Home INB OHG, Braasstraße 18, 31737 Rinteln, Tel. 0173-6552239, info@horses-home.com , by means of a clear statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract.
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.
Consequences of revocation
If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. We will collect the goods. You will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties, and functioning.
20 YEAR WARRANTY
For an all-round feeling of security
1. WARRANTY PERIOD
For orders placed after January 1, 2011, the companies of Horses Home OHG guarantee that our hanit plastic recycling products are free from material defects at the time of delivery and for 20 years thereafter. Color is not covered by the warranty.
2. MATERIAL PROPERTIES
Variations in dimensions (up to +/- 3% upon delivery) and color may occur with hanit plastic recycling products. Due to production reasons, the surfaces of recycled products may be textured, and profiles and finished parts may contain inclusions or cavities.
3. WARRANTY CONDITIONS
If our hanit plastic recycling products exhibit material defects during the warranty period when used and installed properly, we will replace the product after inspection (replacement delivery guarantee). Our warranty coverage is subject to the condition that the products have been assembled and used in accordance with these assembly instructions and installation recommendations. Any other reimbursement for transportation costs, installation, reinstallation, consequential damages, dismantling, or other costs is excluded from the warranty.
4. WARRANTY PROCESSING
To ensure correct and prompt processing of your warranty claim, please contact us in writing with the following attachments:
- Copy of the invoice
- Detailed description of the defect
- Images and/or samples of the product in question
5. EXCLUSION OF WARRANTY
Excluded from the guarantee are:
- Defects due to normal wear and tear
- Defects such as discoloration or expansion caused by climate and weather conditions
- Defects resulting from the conduct of the customer or third parties (improper use and assembly, modification of the product, use of third-party parts, improper transport, packaging and storage)
- 2nd choice and remaining stock sales
- Custom-made products, industrial profiles, finished parts and systems
- Goods not sold by Horses Home OHG companies
- Reinforced posts and boards with a limited 5-year warranty
- Products for which other / different warranty statements have been made
6. JURISDICTION
The place of jurisdiction is the supplier's registered office. This guarantee applies in addition to our general terms and conditions. German law applies exclusively.
Porta Westfalica, March 1, 2024