delivery conditions
Delivery conditions
Currently, we can only ship orders via the store to addresses in Germany, the Netherlands, Belgium, Luxembourg, Sweden, Finland, Denmark, Spain, Portugal, Italy, the Czech Republic, Poland, Romania, Bulgaria, and Hungary. We do not ship to PO box addresses.
It is also possible to order in other countries upon individual request.
Free pick-ups in 32457 Porta Westfalica are possible by arrangement.
Delivery service
Your order will be delivered by one of our three in-house forwarding agents: Marten, DB Schenker, or Palletways. Notification will be made either by phone or email.
If you would like to know where your order is on its way to you, please contact our customer service with your order number: By email: info@horses-home.com or by phone: 0173 6552239
Delivery times
We typically deliver your order within 5-20 business days (Monday to Friday) from the date of order or payment. Please note that delivery delays may occur during peak periods such as sales, Black Friday, Christmas, and Easter.
Delivery to multiple addresses: We are currently only able to deliver to one address per order. If you require delivery to multiple addresses, please place a separate order for each address.
Liability
Please note that we only have a duty to send the goods, not to deliver them (see OLG Hamm 1-2 U 177/10). This means that we have fulfilled our obligations with the proven handover to the transport company.
The shipping cost calculation is only available if you have at least one item in your shopping cart.
As of July 2023
20 YEAR WARRANTY
For an all-round feeling of security
1. WARRANTY PERIOD
For orders placed after January 1, 2011, the companies of Horses Home OHG guarantee that our hanit plastic recycling products are free from material defects at the time of delivery and for 20 years thereafter. Color is not covered by the warranty.
2. MATERIAL PROPERTIES
Variations in dimensions (up to +/- 3% upon delivery) and color may occur with hanit plastic recycling products. Due to production reasons, the surfaces of recycled products may be textured, and profiles and finished parts may contain inclusions or cavities.
3. WARRANTY CONDITIONS
If our hanit plastic recycling products exhibit material defects during the warranty period when used and installed properly, we will replace the product after inspection (replacement delivery guarantee). Our warranty coverage is subject to the condition that the products have been assembled and used in accordance with these assembly instructions and installation recommendations. Any other reimbursement for transportation costs, installation, reinstallation, consequential damages, dismantling, or other costs is excluded from the warranty.
4. WARRANTY PROCESSING
To ensure correct and prompt processing of your warranty claim, please contact us in writing with the following attachments:
- Copy of the invoice
- Detailed description of the defect
- Images and/or samples of the product in question
5. EXCLUSION OF WARRANTY
Excluded from the guarantee are:
- Defects due to normal wear and tear
- Defects such as discoloration or expansion caused by climate and weather conditions
- Defects resulting from the conduct of the customer or third parties (improper use and assembly, modification of the product, use of third-party parts, improper transport, packaging and storage)
- 2nd choice and remaining stock sales
- Custom-made products, industrial profiles, finished parts and systems
- Goods not sold by Horses Home OHG companies
- Reinforced posts and boards with a limited 5-year warranty
- Products for which other / different warranty statements have been made
6. JURISDICTION
The place of jurisdiction is the supplier's registered office. This guarantee applies in addition to our general terms and conditions. German law applies exclusively.
Porta Westfalica, March 1, 2024