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20 YEAR WARRANTY
For an all-round feeling of security

1. WARRANTY PERIOD

For orders placed after January 1, 2011, the companies of Horses Home OHG guarantee that our hanit plastic recycling products are free from material defects at the time of delivery and for 20 years thereafter. Color is not covered by the warranty.

2. MATERIAL PROPERTIES

Variations in dimensions (up to +/- 3% upon delivery) and color may occur with hanit plastic recycling products. Due to production reasons, the surfaces of recycled products may be textured, and profiles and finished parts may contain inclusions or cavities.

3. WARRANTY CONDITIONS

If our hanit plastic recycling products exhibit material defects during the warranty period when used and installed properly, we will replace the product after inspection (replacement delivery guarantee). Our warranty coverage is subject to the condition that the products have been assembled and used in accordance with these assembly instructions and installation recommendations. Any other reimbursement for transportation costs, installation, reinstallation, consequential damages, dismantling, or other costs is excluded from the warranty.

4. WARRANTY PROCESSING

To ensure correct and prompt processing of your warranty claim, please contact us in writing with the following attachments:

  • Copy of the invoice
  • Detailed description of the defect
  • Images and/or samples of the product in question

5. EXCLUSION OF WARRANTY

Excluded from the guarantee are:

  • Defects due to normal wear and tear
  • Defects such as discoloration or expansion caused by climate and weather conditions
  • Defects resulting from the conduct of the customer or third parties (improper use and assembly, modification of the product, use of third-party parts, improper transport, packaging and storage)
  • 2nd choice and remaining stock sales
  • Custom-made products, industrial profiles, finished parts and systems
  • Goods not sold by Horses Home OHG companies
  • Reinforced posts and boards with a limited 5-year warranty
  • Products for which other / different warranty statements have been made

6. JURISDICTION

The place of jurisdiction is the supplier's registered office. This guarantee applies in addition to our general terms and conditions. German law applies exclusively.

Porta Westfalica, March 1, 2024

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